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Information for receiving referrals

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Ready, set, receive!

Nova Scotia’s single-entry intake model, supported by eReferrals and a surgical Central Intake Office team/ diagnostic imaging central provincial queue, is designed to streamline the coordination of referrals, reduce the administrative pressures on healthcare providers and their teams and improve communication with patients and providers.

Practices or offices that have Med Access or Accuro EMRs have the option to integrate Ocean eReferrals with their EMR, so they can receive, view, action,  and track referrals within their EMR, with real time updates. Other receiving providers can access eReferrals through the Ocean eReferral website portal, where they too can receive, view, action, and track referrals with ease.

The eReferral tool makes referrals simpler, with a complete and up-to-date directory of surgeons, diagnostic imaging sites and standardized forms to ensure the information provided is complete. The consistency of information transmitted with the referral will make it easier for surgeons and diagnostic imaging staff to assess and triage the request for consult and care.

Other benefits include:

  1. Help prevent lost, delayed, and rejected referrals

  2. Reduce the need for time-consuming phone follow-ups

  3. Automatically update your patients with their referral status by email if their email was entered at the time of referral. This includes being able to send appointment information and have your patient confirm their appointment via their email notification.

  4. As more data become available over time, provider wait time information will be available in the Healthmap directory. Note: wait times currently shown do not yet reflect the wait times being experienced by most patients, and therefore should not be relied upon as accurate at this time.

Not Yet on Ocean – Submit an onboarding request to get started

If you are a surgeon or primary care provider select the appropriate onboarding request and complete the form to get started. You will receive a follow up communication from a deployment team member once this is complete. Other health care providers are not yet being onboarded to Ocean.

Ocean resources for receivers

Written guides and demonstration videos are provided below to guide you through the steps of 1) setting up your user account and 2) receiving an eReferral. Please select the tabbed option below that applies to your practice/clinic.

Step 1

Creating Your Ocean User Account

This step should take approximately 10-15 minutes. At the end of this step, you will have your user account and it will be linked to your EMR user account.

Play Video: Creating Your Ocean User Account

Step 2

Guide to Receiving eReferrals

This 12-minute video with downloadable guides includes everything you need to know to get started with eReferrals. At the end of this step, you will be ready to receive your first eReferral.

Play Video: Guide to Receiving eReferrals

Step 1

Creating Your Ocean User Account

This step should take approximately 10-15 minutes. At the end of this step, you will have your user account and it will be linked to your EMR user account.

Play Video: Creating Your Ocean User Account

Step 2

Guide to Receiving eReferrals

This 13-minute video with downloadable guides includes everything you need to know to get started with eReferrals. At the end of this step, you will be ready to receive your first eReferral

Play Video: Guide to Receiving eReferrals

Step 1

Creating Your Ocean User Account

This step should take approximately 10-15 minutes. At the end of this step, you will have your user account and it will be linked to your EMR user account.

Play Video: Creating Your User Account

Step 2

Guide to Receiving eReferrals

This 13-minute video with downloadable guides includes everything you need to know to get started with eReferrals. At the end of this step, you will be ready to receive your first eReferral.

Play Video: Guide to Receiving eReferrals