Comprehensive ~25-minute recorded live tutorial sessions walking through all the steps required to send and receive Ocean eReferral for surgical and diagnostic imaging pathways.
Brief (2-3 min) Nova Scotia-created video segments demonstrating core eReferral workflows for Med Access, Accuro and non-integrated EMR users. Click here to watch the Referral Overview video.
Quick, printable PDF guides walking through various aspects of Ocean eReferral.
Review the latest related enhancements improving eReferral user experience as of December 11 2023.
Automatic email notifications were not being sent when the anticipated wait time to appointment was added by the referral recipient.
Automatic email notifications are sent to the patient / referrer when an anticipated wait time to appointment is added or updated. Patients must provide an email address to receive these notifications. This helps referral recipients meet the College of Physicians and Surgeons of Nova Scotia (CPSNS) referral standard regarding patient and provider notifications.
When redirecting a declined or cancelled eReferral, the referrer must re-enter patient information and attachments.
Referrers now have a “redirect” option in the referral Action Menu that redirects them to the Healthmap with patient demographics and original attachments included. Most referrers will not need this option since team members supporting surgery central intake / the provincial Diagnostic Imaging (DI) queue routinely follow-up and reroute referrals as needed on their behalf, saving them time.
Resource: Resubmit / redirect cancelled or declined eReferral
Residents set up as delegates to send referrals do not have their preceptor information included with their referrals.
Referrals from residents now show as being sent on behalf of their preceptor.
Resource: Set a Clinical Delegate user for your Ocean account
Users working at multiple locations can only add one clinic address in their user settings.
Users can configure multiple locations and choose which location they are sending the referral from.
Resource: Managing your Clinical Information / Clinic Locations
Getting started guides and demonstration videos are provided below to guide you through the steps of setting up your Ocean user account and sending or receiving an eReferral. Please select the tabbed option below that applies to your practice/clinic.